Why “Engagement” Is Not a KPI (And What to Measure Instead)
Why “Engagement” Is Not a KPI (And What to Measure Instead) We’ve all done it. We launch a killer campaign, get solid engagement—likes, shares, even a few comments from influencers—and feel good. But then sales doesn’t move. Or the CEO asks, “How is this actually helping?” And just like that, the metrics that looked great […]